Concierge Auto Delivery: The Best Service You’ve Never Heard Of

Buying or leasing a new car is stress, hassle and lost time from beginning to end, right?

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It doesn’t have to be that way! A good car dealership, one that really looks out for its customers, will make the whole process as smooth and stress-free as possible.

One great service – and one that’s also not very widely known – is concierge auto delivery, where the dealer sends the car straight to the customer’s home or office.

Haven’t heard about it? In this article, learn about this next-level service and how to find a car dealership that offers it.

What is concierge auto delivery?

Concierge auto delivery is a service that many car customers are completely unaware of. It means that when you buy or take a lease on a new car, instead of having to pick up the vehicle from the dealership yourself, someone from the dealership will drive it to your doorstep.

Not every dealership offers this, but it’s a great service to look out for.

The word concierge originally refers to a person in a hotel who oversees the building and specifically attends to the guests’ every need. This person is there to answer questions, give instructions and solve problems so the guests won’t have to worry about anything.

The concierge’s role is part of a policy of good service. He or she is the face of the hotel and takes personal responsibility for the guests’ experience.

Concierge auto delivery is based in the same attitude of high-quality service. It’s the hallmark of a company that understands the car buying process as an experience that should be easy, stress-free and fun for its customers.

What makes concierge auto delivery such a great service?

feet out of car window

As a customer, there are several reasons to search out a car dealership that offers concierge delivery.

  • Save time and trouble.

The most obvious benefit of concierge auto delivery is to save the time and hassle of getting yourself to the car dealership to pick up the car yourself. Instead, you can just relax at home and the concierge will meet you at your own convenience.

  • Car gets a test drive.

When you’re committing to a new car, what could be better than knowing it’s already been through a solid test drive?

As the concierge drives your car to you, they will make sure everything is working well and the car is in good condition.

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  • Proof of a quality company.

Concierge delivery is an assurance that you are buying or leasing from a high-level company, one that is prepared to over-deliver to support its customers. It shows that the company has staff who are here to help you, not just take your money and send you off on your own.

Usually, a dealership that offers concierge delivery will be more available to guide you through the buying process and support you afterwards if any issues arise.

  • Get a personal run-down on your new car

When your car is delivered straight to your door, you have someone right there to personally answer your questions and explain everything you need to know about the vehicle.

People usually choose a car based on budget, style, what they read about the model and maybe a short test drive. From this, you might have a general idea of what the car is like, but often many questions pop up after you’ve made the decision.

  • Buy from people, not from some faceless corporation.

Most importantly (in my humble opinion), concierge delivery brings the vital human element back into car deals.

In today’s marketplace, it’s easy to get lost in a web of online deals and virtual interactions. Finding a new car seems more about Google and less about human relationships. Something gets lost there: the personal touch that makes you feel good about your purchase, that makes you feel taken care of and confident that you’ve made the right choice.

When someone personally brings your car to you, there’s a sense of connection and appreciation you don’t always find in a run-of-the-mill car deal.

Where can I find a car dealership that delivers?

cars in parking lot

The majority of car dealerships do not offer concierge auto delivery, for understandable reasons. It takes time and effort to deliver a car to every customer. Many companies don’t have the staff or budget, or they just don’t care enough to organize this service.

However, there are a few that provide it. These companies tend to be more service-oriented. You can trust them to follow through and support you when you need them, even after you’ve paid for the car.

This quality is especially important if you’re leasing a car, which entails an ongoing relationship with the dealership.

If you’re looking into a dealership, ask if they offer concierge auto delivery.

At Capital Motor Cars, with 30 years’ experience in the industry, we know that customers are looking for a reliable, hassle-free way to get behind the wheel of a car.

In general, we are going to every length to meet our customers’ every need. Concierge auto delivery is just one such service that we are happy to provide. When you’re done searching and settling your car lease, it’s great to have your shiny new car delivered straight to your door.

More tricks to car leasing

Other than concierge auto delivery, there are a few more tricks to car leasing that most people don’t know about. Here are a few little-known leasing options for you to check out.

  • Lease swapping. Do you need to get out of a lease early, or want to get into a lease for less than a full period? Lease transferring, allowed by some companies, allows you to swap in or out of a lease at any point during the contract.
  • Pull-ahead. Some car companies offer pull-ahead programs, meaning if you’re close to the end of your lease you can upgrade to a new vehicle from the same company.
  • Used car leasing. An unconventional way to save money on a lease.
  • Negotiation. Many people don’t realize they can bargain on their lease, at least for part of the rate. Do some homework and come prepared to the dealership for the best chance to whittle down the price.

If you want to learn more about car leasing and how to get the most of it, don’t hesitate to contact Capital Motor Cars. Our team is here to answer all your questions.


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